FAQs
Orders & Shipping
How long does order processing take?
All orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped, you’ll receive a tracking number via email.
Do you offer discreet shipping?
Yes. All orders are shipped discreetly, with no mention of contents on the outside of the package.
Do you ship internationally?
At this time, we primarily ship within the United States. International availability may vary — feel free to reach out before placing an order.
Seeds & Genetics
Are your seeds legal to purchase?
Yes. All seeds are sold as described on the product pages.
Local laws vary, and it is the customer’s responsibility to understand and comply with their local regulations.
Are your seeds feminized / heirloom / non-GMO?
Each product listing clearly states the seed type. We focus on quality genetics, and transparency is important to us — always refer to the product description for exact details.
Do you guarantee germination?
Because germination depends on many factors outside our control (environment, technique, storage), we cannot guarantee germination.
However, we stand behind the quality and viability of our genetics and are always happy to help troubleshoot.
How should seeds be stored?
For best longevity:
- Keep seeds cool, dark, and dry
- Store in an airtight container
- Avoid heat, light, and moisture
Proper storage helps preserve genetics over time.
Legal & Responsibility
What is the customer responsible for?
Customers are responsible for knowing and complying with local, state, and federal laws regarding seeds. Boss Genetics assumes no responsibility for misuse.
Do you provide growing advice?
We do not provide cultivation advice where prohibited by law. Educational and historical information may be shared when appropriate.
Returns, Issues & Support
Do you accept returns?
Due to the nature of our products, all sales are final. If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
What if my order arrives damaged or missing items?
Reach out to us with your order number and photos if applicable. We’ll make it right.
Can I cancel or change my order?
Orders can only be modified or canceled before shipment. Once shipped, orders cannot be changed.
Apparel & Merch
How should embroidered apparel be cared for?
To keep embroidery looking fresh:
- Turn garment inside out
- Wash cold on gentle cycle
- Air dry or tumble dry low
- Avoid ironing directly on embroidery.
Can I request a custom embroidery design?
Yes. Go to the Custom Embroidery page, upload your design or logo, and submit a quote request. We’ll review it and get back to you.
How long does custom embroidery take?
Production time for custom orders typically ranges from 1–2 weeks depending on the complexity and current workload. We’ll give you a clearer estimate when we reply to your quote.
Do you offer custom or bulk orders?
Yes – for bulk, wholesale, or custom embroidery inquiries, please contact us directly.
Do you still have questions?
We’re here to help!
Contact us anytime through our contact page / email – we’ll get back to you as soon as possible.